Grooming

Booking an appointment in advance helps us reserve a time that is most convenient for you. Online bookings are not available less than 12 hours in advance, however we will accept walk-in clients whenever possible. Services such as nail trims and ear cleaning can usually be performed without an appointment, but appointments are still recommended.

All prices are clearly listed on our website and are estimated based on breed and/or size of your pet. Other factors that could affect the final price are coat condition/quality and the length of service. We endeavour to provide the most accurate pricing possible up front, however some conditions are very difficult to estimate until work is well underway.

The time it takes varies greatly by breed, size and type of work performed. For haircuts, you should plan to leave your small to medium sized dog with us for 3-4 hours and larger breeds 4-6 hours. Bathing packages can be 1-3 hours. Many a la carte services can be performed in less than 15-20 minutes on a walk-in basis, subject to availability.
Express service is available on request, and highly recommended for the following breeds in particular English Bulldogs, French Bulldogs, Pugs, Boxers and Boston Terriers (and any dog mixed with one of these breeds). These specific breeds are more likely to experience respiratory challenges, particularly in stressful environments, which can include places like a grooming salon. Express grooming features an uninterrupted service provided by a dedicated grooming professional, limiting the amount of time your pet will spend in the salon. When the groom is complete, your pet will be returned to you right away, so we will ask you to stay near the salon during your pet’s appointment.

We never sedate your pets and we would not recommend sedating your own pet without the express advice of your veterinarian. If your pet is known to have a strong behavioural reactions to grooming please advise us when making your appointment so we can take appropriate safety precautions. If your pet becomes overly stressed or is unable to complete the service we may choose to end the sessions, but we will never sedate your pet.

The salon environment can sometimes be noisy, which may cause stress for some pets. Pets may become nervous or anxious around other animals or unfamiliar sounds like barking or hair dryers. Be sure to inform your groomer about any specific stress triggers and calming techniques that work for your pet.

We recommend bringing your pet to the grooming salon a few days before their appointment to introduce them to the groomer and the surroundings. This helps them adjust to the sights, smells, and sounds of the salon. 

To prepare them further, try touching their paws during playtime, as this mimics the handling they'll experience at the groomer, and use household items to familiarize them with the sound of clippers or nail grinders.

Regular grooming every four to six weeks, either at home or with a professional, helps maintain your pet’s coat, skin, and nails, while allowing early detection of any issues such as ticks, fleas, dry patches, or concerns with nails, teeth, ears, and eyes.

Keep in mind that pets who have been recently vaccinated, have active infections, or underlying health issues are more vulnerable to stress-related injuries. Older pets, those with special needs, or pets who have recently gone through stressful changes or injuries are at greater risk for stress during grooming. Stress in pets can be cumulative, so it's essential to inform your groomer about any special conditions and provide all necessary details on the salon's information card.